Terms
Terms of Service
These Terms govern CaseCheck for people who track a case, attorneys who list on the directory, and anyone who requests document preparation or a video consultation. CaseCheck is not a law firm and does not provide legal advice.
Terms
1. Overview & Acceptance
Welcome to CaseCheck (operated by CaseCheck LLC, "Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (casecheckimmigration.com), mobile applications, and services (collectively, the "Platform"), including case tracking, attorney listings, document preparation, and video consultations. By creating an account, subscribing to a plan, requesting a service, paying an invoice, or accessing the Platform, you agree to be bound by these Terms.
2. Legal Disclaimer (Not a Law Firm)
CaseCheck is a software and technology provider, not a law firm or legal referral service. We do not provide legal advice, legal opinions, recommendations, or representation. Any information on the Platform, including case tracking status updates, processing estimates, or community forum discussions, is for informational purposes only. CaseCheck does not invent a USCIS status. Tracking cards show only what USCIS returned or what you entered.
3. User Subscriptions ($9.99/mo)
User plans provide automated USCIS case tracking, notification alerts, community access, attorney directory access, access to Watch (our short-video feed), and access to our AI Q&A tool (programmed to answer basic immigration process questions based on public USCIS guidelines, which does not constitute legal advice). New user subscriptions include a 7-day trial. The $9.99/month fee is billed automatically on a recurring monthly basis after the trial until cancelled via Stripe. You may cancel at any time through Account Settings. Cancellations take effect at the end of the current billing cycle.
- Subscription prices, lead fees, and tier pricing are subject to change at the sole discretion of CaseCheck LLC. CaseCheck will provide advance notice via email or platform announcement before any subscription fee adjustment takes effect.
4. Attorney Subscriptions ($299–$399/mo + lead fees)
Attorney accounts include monthly base membership plans ($299 Basic or $399 Preferred) billed on the start of your billing cycle. The base fee covers up to 3 confirmed clients in any rolling 45-day window. Any additional confirmed client beyond those 3 is charged as a $100 fee per additional confirmed client. Listings are not instant: CaseCheck screens your bar license and background and will contact you to move forward with creating your Attorney Profile and plan selection. All fees are billed automatically via Stripe. Attorneys represent and warrant that they are licensed, in good standing with their respective state bar or licensing authority, and compliant with all applicable legal ethics rules.
- Subscription prices, lead fees, and tier pricing are subject to change at the sole discretion of CaseCheck LLC. CaseCheck will provide advance notice via email or platform announcement before any subscription fee adjustment takes effect.
5. Who we are
By requesting or paying for these services, you acknowledge that CaseCheck Immigration and its document preparers are not attorneys, are not a law firm, and do not provide legal advice. Nothing on this site, in a video call, or in a prepared packet is a legal opinion or attorney-client communication.
6. No guaranteed outcome
CaseCheck does not guarantee any result from U.S. Citizenship and Immigration Services or any other immigration authority. Approvals, denials, requests for evidence, processing times, and other government decisions are outside our control.
7. Your responsibility
You are responsible for your own actions and decisions. You are liable for the accuracy and completeness of the information and documents you provide. You decide whether to file, what to file, and how to proceed with your case.
8. What document preparation is
Document preparation is clerical and form-assistance work as described on the service page: organizing information you provide into the requested packet. Government filing fees, including USCIS fees, are separate and are not included in CaseCheck prices.
9. Price and complexity
Some services are charged differently depending on the case and its complexity. Listed prices on the Document prep pages are starting amounts. Staff may quote a different fee on an invoice. Paying an invoice means you accept that quoted amount.
10. Video consultation
A video call consultation is $75 for 30 minutes. It is a conversation about process and paperwork. It is not legal advice, not a law-firm consultation, and not a substitute for counsel.
11. When you must accept
You must accept this agreement before you submit a document-preparation or video-consultation inquiry, and before you pay a CaseCheck invoice for these services.
12. User Conduct & Community Guidelines
You agree to provide accurate, current information. Users participating in community forums and watch agree to maintain respectful conduct. You shall not post harassing, defamatory, fraudulent, or unlawful content. CaseCheck reserves the right to terminate accounts violating community guidelines or engaging in fraudulent activity.
13. Limitation of Liability
To the maximum extent permitted by applicable law, CaseCheck LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Platform, including USCIS tracking discrepancies.
14. Governing Law & Contact
These Terms are governed by the laws of the State of New York. If you have questions regarding these Terms, contact support@casecheckimmigration.com or send us a message through the Help page at casecheckimmigration.com/help.
Also read the Privacy Policy.
Questions: support@casecheckimmigration.com